DMV and Loan Servicing Administrator

DMV & Loan Servicing Administrator

• Location: Irwindale, CA
• Department: Consumer Lending
• Reports to
  :
  Manager, Consumer Loan Processing & Servicing
• Hours/
  
  Schedule:
  
  32 hours/week - Must be able to work 1 - 2 Saturday shifts per month.
• Hybrid Arrangement: In office 100% for first 90 days, then hybrid work available with 2 - 3 days per week in office.

Help Our Members Keep Life Moving

At Rize Credit Union, we're passionate about helping our members achieve financial success while delivering exceptional service every step of the way. We're looking for a detail-oriented, organized professional to join our Consumer Lending team as a DMV & Loan Servicing Administrator.

• Processing vehicle titles, DMV documentation, lien perfection, and lien releases
• Managing loan and lease payoffs and servicing requests
• Researching and maintaining loan and lease accounts
• Responding to inquiries from members, dealerships, attorneys, branches, and business partners
• Monitoring title documentation and following up to resolve outstanding items
• Preparing reports and performing quality control reviews to ensure accuracy and regulatory compliance
• Identifying opportunities to improve processes and enhance member service

We're looking for someone who is:

• Highly organized with exceptional attention to detail
• Able to manage multiple priorities while meeting deadlines
• Friendly, professional, and committed to providing outstanding member service
• Comfortable working independently while collaborating with cross-functional teams
• Analytical, resourceful, and able to solve problems with sound judgment

• High school diploma or GED
• 1-2 years of experience working in a financial institution

• Consumer lending or loan servicing experience
• Knowledge of vehicle titles, DMV processes, indirect lending, or lease servicing
• Bilingual in English and Spanish

You'll be successful if you're comfortable using Microsoft 365 (Outlook, Teams, Word, and Excel) and enjoy learning new systems, including loan servicing, core banking, and title tracking platforms.

At Rize, our purpose goes beyond banking-we're committed to helping people and communities thrive through financial empowerment. We foster a collaborative culture where team members are encouraged to learn, grow, and make a meaningful impact every day.

• Competitive pay and comprehensive benefits
• Generous paid time off and holidays
• 401(k) with employer match of 6%
• Professional development and career growth opportunities
• A collaborative, supportive team environment
• The opportunity to make a difference in the lives of our members and communities