Branch Support Officer - Irwindale

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

The Branch Support Officer represents the Bank in the community and provides a superior level of service while assisting clients with financial transactions. This role performs quality control assignments, promotes the Bank’s services, and supports daily branch service and operations through expanded knowledge and customer service. The Branch Support Officer travels between temporary assignments at branch offices within a designated region and processes cash and non-cash transactions in accordance with Company policies and procedures.

Mileage will be paid for travel between assignments.

Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Actively participate in quality control for the assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Ensure high-quality, friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
• Promote an effective sales and service environment.
• Monitor Teller performance related to losses, differences, and referrals and, when appropriate, provide coaching to improve performance.
• Approve transactions within established guidelines.
• Participate in opening and closing the branch and conduct security inspections of the building and grounds under dual control.
• Review daily reports and monthly certifications.
• Support the branch in achieving satisfactory audit ratings.
• Identify and mitigate audit ratings.
• Participate in interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach, and train staff.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

• Five years of branch operations experience required.
• Solid understanding of the operational regulatory environment, with thorough knowledge of banking operations, required.
• Solid understanding of key branch systems and basic end-user knowledge of Word and Excel required.
• Detail-oriented and accurate, with the ability to organize and prioritize, demonstrate a high degree of flexibility, handle…