Call center​/Customer Service Representative; Medical​/Healthcare Domain

Overview

Job Title: Call center/Customer Service Representative (Medical/Healthcare Domain)

Duration: 4 Months (Contract to hire)

Location: Irwindale, CA 91706 (HYBRID)

Payrate: $20/hr.

- $24/hr. on w2 without benefits

Shifts: 1st

• Hybrid Role
• 2+ years of related experience in a medical office/healthcare setting required

• Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization.
• Responds to calls, faxes, email, in basket messages, from patients and or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling.
• Processes referrals appropriately, as directed by department polices and business rules. Identifies crisis situations, elicits key information, and manages the call accordingly.
• Collects relevant caller data accurately and quickly during the telephone conversation.

• Two years related experience in a medical office/healthcare setting or in a call/contact center.
• Minimum Education:
  
  High School or equivalent.