Care Coordinator (PATH

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Regular Full-Time Irwindale, CA, US

2 days ago Requisition

JOB SUMMARY:

The Care Coordinator provides case management services through the PATH program for assigned program participants. The Care Coordinator provides supportive services and resource linkage to promote housing retention and wellness.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

• Manages a caseload of 20-25 households that have been referred to and enrolled into PATH program.
• Rapidly enrolls referrals received from offices of elected officials, community organizations, and self-referrals, including gathering documentation needed for enrollment and creating Housing and Services Plans (HSP) in collaboration with participants.
• Conducts housing location to locate units, verify property ownership, inspects units and submits rental packets.
• Connects participants to resources that support housing stabilization and promote wellness, including medical, mental health and/or substance use services, employment, child care, etc.
• Engages households on a consistent basis to provide support related to HSP goals, and to discuss budgets and progressive financial assistance. Frequency of services will be based on the needs of the family or individual, but home visits must occur once a month at minimum.
• Provides trauma informed services that align with Housing First and Harm Reduction philosophies, are in accordance with agency and funder expectations, and abide by legal and ethical standards.
• Strives to recognize the best in each participant and supports the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
• Acts as an advocate for participants who are experiencing housing barriers (e.g. poor credit, evictions, etc.), while establishing and maintaining a professional relationship with landlords and property owners.
• Ensures that landlords are respecting tenant rights and that participants are aware of the expectations and obligations outlined in their lease agreements.
• Connects participants to legal services when necessary to mitigate evictions or other tenant rights issues.
• Completes and submits monthly rental packets that accurately reflect the household’s needs as well as their progression toward financial independence, while taking into account program timelines.
• Maintains accurate and timely documentation in HMIS/other electronic record keeping systems and charts in accordance with agency policies and expectations.
• Completes annual recertifications, including assessing for ongoing eligibility and unit inspections if applicable.
• Assesses participant’s need for a transition to a more supportive housing resource and assists participants in accessing shallow subsidy, housing vouchers or permanent supportive housing resources when needed. This also includes relocation when necessary.
• Regularly explores opportunities for community integration to support housing retention in preparation for a successful termination of services when appropriate.
• Transports participants as needed to essential appointments and conducts visits within the community in SPA 3 and Los Angeles County.
• Participates in weekly supervision and staff meetings, as well as Programs Department and agency-wide meetings and trainings.
• Other duties as assigned.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

• Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
• Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
• See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
• Ability to interact with other employees, clients, customers…