Customer Service & Order Processing Representative

Customer Service & Order Processing Representative

We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery.

Responsibilities:

• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.
• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.
• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.
• Investigate freight damage issues and submit claims documentation when products are affected during transit.
• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.
• Handle administrative support tasks that contribute to smooth office and operations workflow.
• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlines.