Senior Application​/Production Support Engineer

Title:
Sr. Application/Production Support Engineer

Location:

Iselin, NJ Local

Interview: 1 video screen then must have 1 in-person interview

Description:

Providing L1/L2 support coverage.

Resolving user Inquiries and handling Production Incidents, Root cause Analysis.

Experienced with Sql, ETL ,Linux, Windows.

User access reviews, Audit reviews, IDM reviews.

Help in coordinating/Managing DR flips.

Supporting Tidal jobs.

Good to have prior application support experience with any of these. Broadridge apps(Impact, Cognos, BPS, Message Automation) Murex, Smartloan, Loanet.

Skills:

Years of Exp : 10-14 yrs in Application support.

Supporting applications under Market Operations Support group.

Experience with settlement, collateral and reg reporting(FI/EQ) and derivatives product.

Working with various vendors to support different applications.

Experience with Broadridge apps(Impact, Cognos, BPS, Message Automation).

Experience with Loanet, Global one application.

Ability to multitask several ongoing issues.

Experienced in Linux, Sql DB.

Strong written and verbal communication skills.

Resolving user queries from business users.

Picking up prod Incidents, Tidal Job failure tickets troubleshooting them and resolving them.

Documenting and maintaining support knowledge share on Confluence.

Working on data review by Audit teams, IDM team.

Running reports for business users by querying DB.

Education:

Bachelor in Computer Science, Information systems or similar field.