Advisory Services - Global Payroll - US Payroll - Tax Services Manager

Position: People Advisory Services - Global Payroll - US Payroll - Tax Services Manager
Location:

Chicago, Miami, Dallas, Atlanta, New York, Iselin

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

** US - Tax - PAS - Global Payroll Operate - US Payroll - Tax Services Manager*
* Will you shape the future or will the future shape you?

** The opportunity*
* Ernst & Young LLP's National Tax and EY EDGE practices are made up of teams of professionals providing specific tax technical services to US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes the EY organization in the marketplace.

Our Global Payroll Operate practice focuses on helping our clients effectively manage their global payroll needs proactively and responsibly in 150+ countries. Our quality service and technical network enable you to help clients reduce inefficiencies, mitigate risk and drive process improvement within their payroll functions. We believe that by managing clients' payroll obligations, we can make a critical difference, and you'll be at the heart of this mission.

Our market-leading approach combines extensive local payroll service experience with a standard global payroll compliance and implementation methodology. With engagements involving a few countries or many, you will have the opportunity to provide clients an integrated, consistent, quality service that unlocks the potential of the payroll function across the entire process.

** Your key responsibilities*
* As a  
** Tax Services Manager, US Payroll Operate** , you will lead end‑to‑end US payroll service delivery with a strong focus on client satisfaction and operational excellence. In this role, you will oversee implementation of new clients, payroll processing activities, manage resources, and ensure performance against client‑defined KPIs. You will support the project management of system enhancements, new service rollouts, and client‑driven initiatives.

Additionally, you will contribute to continuous innovation by helping develop next‑generation payroll solutions and improving project delivery tools. Key capabilities include effective delivery of payroll services resulting into exceeding SLAs, strong client and vendor management, strong internal stakeholder management, resource planning, and the development and maintenance of process documentation.

+ Managing large US payroll projects or recurring payroll delivery processed on industry leading payroll software ensuring timeliness and accuracy, which will require ownership, project management, decisions and resolution, including the escalation of client, central support teams and internal country issues

+ Create process and team to deliver quick and effective implementations for new clients

+ Work with other EY services lines in providing a combined back office offering and ensuring client receives seamless "one-EY" experience

+ Provide/drive innovation and continuous improvement for our global payroll solutions or tools

+ Developing relationship with clients and become their trusted advisor

+ Manage EY internal stakeholders, client and vendor communications and relationships

+ Train, mentor and develop the team to provide them with required US payroll or technical knowledge to grow within the team

+ Support business development and process improvements that helps growth of the US Payroll operations

+ Identifying opportunities to improve our project delivery tools and templates

+ Building on technical competence by keeping up to date on global trends, developments and regulations and applying them to moderately complex situations and undertaking non-routine, complex project-type work as requested by clients

+ Defining future process after Go live and stabilization

+ Raise red flags on any delays during implementations

+ Prepare SOPs and workflow document for client payroll processing

+ Work with other managers towards learned lessons and opportunities for improvements for future…