Desktop Engineer
Listed on 2026-06-06
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IT/Tech
IT Support, Systems Administrator
Contractor | IT Operations & Security | On-Site Role
About the Role
We are seeking a highly skilled and experienced End User Computing (EUC) Engineer to join our dynamic team. In this role, you will be responsible for planning, designing, implementing, and supporting end user computing infrastructure to ensure a secure, reliable, and productive computing environment for our organization. This role reports directly to the Head of IT Operations & Security and is responsible for the management of Client's IT endpoint infrastructure & enterprise end user services.
Key Responsibilities
Endpoint Design & Deployment
Design, implement, and manage end user computing solutions, including desktop/laptop systems, mobile devices, virtual desktop infrastructure (VDI), and productivity/business applications.
Deploy and configure operating systems (Windows 11, macOS) and ensure compatibility with organizational requirements and security standards.
Develop and maintain system images and software packages using automated deployment tools and best practices.
Manage hardware lifecycle including procurement, provisioning, configuration, and decommissioning of endpoint devices.
Automation & Scripting
Develop and maintain Power Shell scripts to automate repetitive tasks, streamline workflows, and improve overall operational efficiency.
Implement automated solutions for software deployment, configuration management, system monitoring, patch management, and reporting.
Continuously identify opportunities for automation and process improvement across the IT environment.
Leverage tools such as Manage Engine for endpoint management, automation workflows, and help desk ticketing.
Security & Compliance
Implement security measures to protect end user devices and data, including encryption, access controls, endpoint detection and response (EDR), and antivirus/antimalware solutions.
Manage and operate Netskope for cloud access security broker (CASB), secure web gateway (SWG), and data loss prevention (DLP) capabilities.
Utilize Tenable/Tanium for vulnerability scanning, assessment, and remediation across all endpoint assets.
Ensure compliance with regulatory requirements, IT policies, and industry best practices (CIS Benchmarks, NIST).
Participate in security audits, risk assessments, and compliance reviews as required.
Infrastructure & Operations
Manage and maintain end user computing infrastructure, including hardware, software, and peripherals.
Monitor system performance, troubleshoot issues, and optimize resource utilization across the endpoint estate.
Troubleshoot and resolve complex client OS, network, and DNS issues in a timely and effective manner.
Manage Microsoft 365 (O365) suite including Exchange Online, SharePoint, Teams, One Drive, and associated licensing.
Administer and manage software licensing compliance across all enterprise applications and tools.
Support and maintain mobile device management (MDM/MAM) solutions for iOS and Android platforms.
End User Support & Service Delivery
Provide expert-level technical support to end users, troubleshooting hardware and software issues and resolving technical problems with urgency and professionalism.
Serve as an escalation point for Tier 2/3 helpdesk issues, ensuring timely resolution and exceptional customer service.
Develop and maintain knowledge base articles, user guides, and training materials to empower end users and promote self-service support.
Track, prioritize, and manage support tickets using ITSM tools, ensuring SLA adherence and accurate reporting.
Collaboration & Stakeholder Engagement
Partner with cross-functional IT teams to assess end user computing needs and develop strategic plans for technology adoption and integration.
Communicate effectively with stakeholders at all levels of the organization to gather requirements, provide status updates, and solicit feedback.
Participate in technology evaluations and recommend solutions that align with business objectives and budget constraints.
Maintain accurate, up-to-date documentation of end user computing configurations, procedures, and policies.
Other duties as assigned; nothing in this job description…
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