Technical Support Analyst, Visual Lease

Technical Support Analyst, Visual Lease – Iselin, New Jersey

Iselin, NJ | On-site, Monday-Friday

We are looking for a passionate and energetic Technical Support Analyst who will assist our clients with technical questions within the Visual Lease platform. You will be a vital member of our team, responsible for delivering first‑rate support to our customers using your strong technical skills and communication abilities. You will troubleshoot a variety of issues, answer questions about our application tools, and work closely with customers to find timely, thoughtful, and complete solutions.

Your contributions will directly impact customer satisfaction and departmental goals.

• Stay up to date on all new features and existing issues.
• Leverage internal resources to provide accurate responses to customers as quickly as possible.
• Adhere to all published processes and procedures.

• Take ownership of all customer inquiries related to how‑to’s and technical issues or problems.
• Communicate through various channels such as email, phone and virtual calls.
• Build strong relationships with customers through timely communication and accurate issue resolution.
• Meet or exceed SLA while providing the highest quality of service.
• Manage your case workload daily to ensure proper and timely communication with all clients.

• Maintain customer case data integrity within our CRM (Salesforce).
• Troubleshoot issues reported by customers to determine pervasiveness and severity.

• Collect enhancement requests and provide feedback to the proper departments.
• Collaborate cross‑functionally with other department representatives to ensure the best quality service to our customers.
• Be the "voice of the customer" when working cross‑functionally.

• Bachelor's degree required from an accredited, not‑for‑profit, in‑person college/university.
• A track record of commitment to prior employers.
• Driven and independent learner with the ability to grasp new concepts quickly.
• Ability to organize and manage multiple and competing priorities.
• Excellent written and verbal communication skills.
• Ability to troubleshoot Windows applications and understand SaaS models.
• The willingness to work a modified schedule performing after‑hours and on‑call work as necessary.
• Demonstrated professional, positive, and nurturing attitude with all clients.
• Strong sense of urgency and responsiveness.
• Self‑motivated with a demonstrated ability to take initiative.

• 1+ year related experience interacting directly with customers and resolving customer concerns or challenges.
• 6+ months of SQL experience (academic or professional).
• Experience with database and web‑based software.
• Knowledge of commercial real estate industry.
• Willingness for occasional after‑hours support.

If you are a driven professional looking for a high‑growth, high‑reward career, CoStar Group offers the ideal opportunity. Be part of a best‑in‑class company with strong year‑over‑year growth that invests in your success. Enjoy a rewarding atmosphere where you can learn, excel, and grow.

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance‑based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.

• Comprehensive healthcare coverage:
  Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in‑person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(k) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

This position offers a base salary range of $60,000‑65,000, based on relevant skills and experience, an uncapped/generous commission plan and generous benefits.

We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.