Senior Operations Support Analyst Job Iselin area,New Jersey USA,IT/Tech

Senior Operations Support Analyst

Job Location:

Iselin, NJ Duration: 24 months

Position Overview:

Seeking a skilled Client Support Analyst with strong problem-solving abilities and expertise across Client platform and Mule Soft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.

Key Responsibilities:

Technical Support:
Serve as primary contact for complex Client and Mule Soft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
Platform Administration:
Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
Mule Soft Integration Support:
Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
Client Ecosystem Management:
Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
Collaboration:

Partner with business users and development teams; translate technical concepts; participate in release management and testing
Continuous Improvement:
Identify process optimization opportunities; stay current with Client releases; recommend best practices; contribute to documentation and training

Required Qualifications:

Experience:

5-8 years in Client administration and support with Mule Soft integration experience

Technical

Skills:

Strong Client administration proficiency (security model, data management, customization)
Working knowledge of Mule Soft Anypoint Platform and API management
Experience with SOQL, Data Loader, REST/SOAP APIs
Basic understanding of Apex and Visualforce for troubleshooting
Familiarity with version control and change management

Core Competencies:

Exceptional analytical and problem-solving abilities
Excellent communication skills with ability to explain technical concepts to diverse audiences
Strong attention to detail and ability to manage multiple priorities
Customer-service oriented with collaborative mindset

Preferred Qualifications:

Client Administrator certification (ADM 201)
Additional certifications:
Platform App Builder, Service Cloud Consultant, Mule Soft Developer
Experience with Einstein Analytics, Agile/Scrum, and Dev Ops practices

Working Conditions:

Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.