Sr Lead Information Security Manager, IAM Operations

Senior Lead Information Security Manager of IAM Operations

The Senior Lead Information Security Manager of IAM Operations provides strategic and operational leadership for a global Identity and Access Management team responsible for delivering secure, compliant, and efficient access management services across the enterprise. This role is accountable for 24x7 access management, team development, and the execution of near-term IAM strategies that align with broader enterprise security objectives. The ideal candidate brings a deep technical understanding of IAM platforms and governance principles, combined with strong leadership capabilities to manage a geographically distributed team and drive continuous operational improvement that includes automation and AI implementation.

• Oversee high-volume access management operations including provisioning, incident resolution, and access modifications across Active Directory, RACF, Unix, Cyber Ark Privileged Cloud, database, and line of business platforms
• Drive the enterprise Privileged Access Management program through Cyber Ark Privileged Cloud oversight, enforcing least privilege, account governance, and audit compliance
• Lead operational readiness and post-deployment sustainment for the Saviynt IGA platform implementation
• Manage service account remediation programs to identify, remediate, and govern orphaned and non-compliant accounts
• Establish operational metrics and reporting cadences across provisioning volumes, SLA adherence, and incident trends to support data-driven decisions
• Ensure continuous audit readiness through access documentation, certification support, and control gap remediation
• Manage concurrent IAM platform projects across engineering, operations, risk, compliance, and business stakeholder teams
• Partner with enterprise architecture, risk, and compliance functions to align IAM operations with regulatory and security objectives
• Champion an AI-first approach by implementing automation and intelligence-driven solutions that enhance operational efficiency, entitlement visibility, and access governance

• University (Degree) Preferred

• 5+ Years Required; 7+ Years Preferred

• Physical Requirements:
  
  Sedentary Work

• 5+ years of IAM Experience;
• 5+ years of leadership experience

• Experience managing an IAM team with focus on IAM platforms including Cyber Ark Privileged Cloud, Saviynt, or comparable IGA and PAM solutions
• Familiarity with regulatory and compliance frameworks such as SOX, GDPR, or NIST as they relate to access management
• Strong analytical and problem-solving skills with the ability to interpret operational data and translate findings into actionable improvements
• Experience working within ITIL-based service management frameworks including incident, change, and request management processes
• Industry certifications such as CISSP, CISM, or IGA platform certifications

Accountability, Adaptability, Business Continuity Planning, Cloud Computing Security, Collaboration, Communication, Compliance, Consultative Communication, Cybersecurity, Detail-Oriented, General Risk Management, Network Security, Prioritizes Effectively

$157,000/yr - $237,000/yr

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values:
Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package…