Butler

Job Title:?

Butler
Department:?

Butlers
Salary: £39,128 (including service charge)
Inspired &Supported by:?

Head Butler
Your purpose will be:
To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty
You will be accountable for:
Passionately and expertly creating a5 starluxury guest experience, characterised by flawless efficiency and authentic emotional connection

Taking ownership of any guest request which comes your way seeing it through until completion

Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be:
Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight

Confidently undertake all elements of the front desk operation including arrivals, check out and billing

Process all financial transactions with accuracy

Provide in room/suite services  butler services, special/VIP room set ups, amenities, deliveries to rooms

Drive revenue through upselling and cross selling.

Communicate clearly with other teams and through RSM to ensure efficient service for our guests

Seek opportunities to surprise and delight our guests

Meet all service standards in every guest interaction

Ensure that deliveries for guests and colleagues are correctly recorded and delivered

Ensure the front hall iscovered at all timesand provides a warm welcome for all guests

Promote and nurture positive relationships in the local area strengthening our position in the marketplace

Pay keen attention to guest preferences and update profiles accordingly

Cover the night shift includingassistancewith preparation of the night audit

Qualifications     What you will need to do this role:
Essential:
1  3 years experience in a luxury hospitality environment
Excellent customer service skills
Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels
Enthusiastic and positive personality with the ability to build trusting relationships
Ability to multi task and problem solve in a fast paced environment
Keen eye for detail
Previous experience of guest complaint handling and going the extra mile to meet guest needs
Flexibility to work different shifts including night shifts
Knowledge of OPERA PMS
Desirable:
Knowledge of ALICE concierge system
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information

Whats in it for you?

Competitive salary, pension, and life assurance
3133 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts:  Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay at The Savoy after probation
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access, cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
Optician reimbursements, and local discounts for F&B and retail