Property Management Customer Service Coordinator

Looking for a role where providing exceptional customer service is at the heart of what you do? Join our team as a Customer Service & Administrative Support professional! In this role, you’ll be the first point of contact for tenants, vendors, and team members while also supporting day-to-day property management operations behind the scenes. If you enjoy helping people, staying organized, and keeping things running smoothly, we’d love to meet you.

• Deliver friendly, responsive, and professional customer service to tenants, vendors, contractors, and team members.
• Serve as a go-to resource for questions, requests, and follow-up communications.
• Support property management operations by managing and tracking Certificates of Insurance (COIs) to ensure compliance and accurate documentation.
• Assist with preparing lease agreements, addenda, and other property-related documents.
• Maintain organized electronic and physical records, ensuring files are accurate and up to date.
• Help coordinate tenant and vendor communications, including renewals, expirations, and document collection.
• Provide administrative support including scheduling, correspondence, data entry, and general office coordination.
• Assist with process improvements and special projects as needed.

• 2+ years of experience in customer service, administrative support, or office coordination.
• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new software systems.
• Real estate or property management experience is a plus, but not required.
• Positive attitude, strong teamwork skills, and a willingness to jump in where needed.

We offer a supportive, team-oriented environment where customer service and collaboration are highly valued. This is a great opportunity for someone who enjoys building relationships, solving problems, and providing operational support that helps the entire team succeed.