Family Entertainment Center Host
Listed on 2026-07-09
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Location Job Description
GENERAL SUMMARY
Arena Sports Family Entertainment Center (FEC) Hosts are conduits for customer fun. Whether it’s greeting customers, helping them with the rules and safety protocols of the attractions, or just making sure things are running smoothly our FEC Hosts are on the front lines providing enthusiastic customer service and support so everyone can have a great time.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It’s who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS- Complete opening and closing safety checklists for your attraction
- Greet customers
- Explain safety rules, policies, and how to purchase entry to customers
- Answer customer questions about the different FEC attractions including rules, policies, and hours of operation
- Adhere to FEC safety rules
- Set up, clean up, and maintain the attractions. Tasks may include deep cleaning, testing, and fixing equipment.
- Ensure customers are following rules and policies
- Performs other related duties as assigned by the Supervisor or Manager
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
- Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
- Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.
- Computer – Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies.
EXPERIENCE
- FEC Hosts are team players who are enthusiastic, friendly, reliable, detail-oriented, and willing to go the extra mile for all customers.
- Previous customer service experience is preferred but not required.
- Must be able to communicate clearly.
- Must be able to work weekends.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position deals with outside…
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