Air Agent - Costco WA

Position Summary:

Air Operations Agents work in a fas-paced envrionment, managing the unique responsibilities and challenges in air travel. This position includes interpretating fare rules of tickets for terms and conditions, ability to read and comprehend knowledge-based resources and articles and understanding and applying rules and regulations of air ticketing. This position also includes developing technical skills with GDS’ and other air platforms including all pricing, ticketing functions, and being adaptable to changes as air technology is fluid and constantly evolving.

The Air Operations Agents will be expected to do assigned duties, ticketing functions, and provide direct support and assistance to the reservations staff and play a key role in taking care of our members’ air travel.

• Monitors GDS(s), air platforms, and internal system queue management.
• Interprets air terms and conditions, fare rules, and monitors ticketing deadlines.
• Services all ticketing requests and requirements such as airline schedule changes and other projects as assigned.
• Provides call center reservation agents with assistance and supports via Air Help Desk phone line.
• Provides all forms of assistance and problem-solving regarding the air product.
• Processes and issues airline tickets.
• Serves as liaison with Airline Partners via calls and emails.
• Regular and reliable workplace attendance at your assigned location.

• Computer, phone (headset), printer

• Assists in other areas of the department as necessary.
• Assists in other areas of the company as necessary.

• Same as Essential Functions.

• Clearly communicates information in ways that are easily understood.
• Flexibility with work schedules to meet the needs of the business. (May include evenings and weekends.)
• Minimum six months’ experience working with Costco Travel Booking engine Compass.

• Travel industry experience with GDS air ticketing.
• General knowledge of travel industry.
• Organization skills and attention to detail.
• Ability to multi-task and adapt to constantly changing priorities.
• High School Diploma or GED preferred

For additional information about pay ranges, .

• We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.