Public Services Assistant Floater - Cascade Region

Job Number:
Position:
Public Services Assistant Floater

This role is based in the Sammamish Library but serves all Cascade region libraries as needed.

Cascade Region includes Fall City, Snoqualmie, Sammamish, Redmond, Redmond Ridge, and North Bend libraries.

• Sunday: 10:15am–6:15pm
• Monday: 9:15am–6:15pm
• Tuesday: 11:15am–7:15pm
• Wednesday: 12:15pm–8:15pm
• Thursday: 11:15am–6:15pm

Schedules are subject to change based on business needs.

• Provide information and readers’ advisory assistance in person, online, and over the phone.
• Facilitate patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educate, train, and assist patrons with library technology, equipment and resources.
• Troubleshoot basic technology issues and report equipment repair needs and non‑routine maintenance, as necessary.
• Assist patrons and staff with full range of circulation duties, including check‑in/check‑out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Support patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Uphold the principle of intellectual freedom. Respond to related inquiries and refer challenges as appropriate.
• Resolve patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirect as appropriate.
• Promote and display materials, services, and programs.
• Assist with delivery, preparation and staffing support of library programs and outreach.
• Perform daily cash handling and register functions, and associated reconciliation and deposits.

• Associate’s, technical degree, or certificate.
• Three years’ experience in a library or other service‑oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications may be considered.

• Proficiency in basic computer operations and troubleshooting.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Model a customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to the community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision‑making skills to assess an issue and determine an optimal solution.
• Flexible in an environment with constant interruptions.
• Attentive to detail and accuracy of tasks.
• Adept communication and listening skills with various and diverse audiences.

• None.

• Frequently stand and walk throughout shift, occasionally sit.
• Frequently reach out at chest level, occasionally reach up or down with hands and arms.
• Frequently use hands and fingers; keyboarding may be repetitive.
• Frequently rotate neck up to occasionally.
• Change tasks depending on shift.
• Require extensive close work, including use of a computer monitor.
• Occasionally bend, stoop, or twist at waist and squat or crouch.
• Frequently lift and carry up to 10 lbs.; seldom lift and carry up to 35 lbs.
• Seldom push or pull carts and wheeled equipment with light to moderate force.

Work performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Work may occasionally be near moving mechanical parts or high‑speed automated systems. Incumbent must be available for a varied work schedule, including evenings and/or weekends, which may change periodically. Travel between assigned work locations may be required.

• Valuing Diversity – Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the…