Outreach Services Specialist - Traveling Library Center

Outreach Services Specialist

King County Library System (KCLS) is seeking an approachable and skilled Outreach Services Specialist who has a passion for community outreach and customer service.

This position will work for the Mobile Services Department. This full-time Outreach Services Specialist position will focus on serving seniors and adults with disabilities as part of the Traveling Library Center Service and Home Service. As an Outreach Services Specialist you will embody the KCLS mission of inspiring and cultivating an informed and empowered local community.

You will meet patrons where they need you by driving Traveling Library Center vans, delivering library materials, and providing reader's advisory and ready reference expertise to them directly at designated mobile sites. Through the efforts and expertise of the Mobile Services Outreach Department, KCLS is able to ensure that equitable access to library services and materials is extended to thousands of diverse patrons in King County, many of whom have limited access to library facilities.

You will select library materials based on requests from patrons and conduct independent research related to the interests and needs of target populations. In this role you will provide dynamic recommendations, adaptive plans, and data tracking and analysis of mobile services offered to the specific population you serve. You will safely push, pull, and load carts filled with library materials and equipment onto vehicles and drive throughout King County on scheduled routes.

You will also effectively troubleshoot minor technical problems, offering personable and professional support to colleagues and team members.

The work schedule for this 40hr/wk. position will be as follows :

Monday-Friday 7am-3pm
* All shifts worked at the Service Center in Issaquah, WA

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance.

Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a  comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC).

Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call  or email employment . KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

This position will focus on serving seniors and adults with disabilities as part of the Traveling Library Center Service and Home Service. As an Outreach Services Specialist you will embody the KCLS mission of inspiring and cultivating an informed and empowered local community.

You will meet patrons where they need you by driving Traveling Library Center vans, delivering library materials, and providing reader's advisory and ready reference expertise to them directly at designated mobile sites. Through the efforts and expertise of the Mobile Services Outreach Department, KCLS is able to ensure that equitable access to library services and materials is extended to thousands of diverse patrons in King County, many of whom have limited access to library facilities.

You will select library materials based on requests from patrons and conduct independent research related to the…