Public Services Assistant

Join the King County Library System as a Public Services Assistant!

King County Library System is accepting applications for Public Services Assistant positions to fill openings throughout our library system. This recruitment will be used to build a pool of qualified candidates for vacancies across the entire county as we expand service to our communities.

Public Services Assistants play a vital role in connecting patrons with the resources, technology, and services they need. In this position, you'll provide responsive and knowledgeable support through in‑person, online, and phone interactions, helping patrons access library resources, troubleshoot technology, navigate information, complete circulation transactions, and participate in library programs. Every interaction contributes to creating a welcoming, inclusive, and positive library experience.

If you're passionate about connecting people with information, technology, and community resources while creating welcoming experiences for all, we encourage you to apply!

Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non‑routine maintenance, as necessary.
• Assists patrons and staff with full range of circulation duties, including check‑in/check‑out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Assists with delivery, preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.

Manages relationships with all kinds and classes of people inclusively and equitably. Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

Primarily focused on customer needs. Able to deliver high‑quality, value‑added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Exercises best judgment, trustworthiness, and professional standards of conduct. Consistently demonstrates…