Technical Trainer

Technical Trainer

King County Library System (KCLS) is seeking an experienced Technical Trainer to join the Human Resources Department. The Technical Trainer is part of a collaborative and innovative Talent Team responsible for talent acquisition and development at KCLS.

About the Opportunity:

As a Technical Trainer you will have the opportunity to collaborate with a team of training professionals, internal subject matter experts, and project sponsors focused on providing responsive training services to all KCLS employees. You will work independently to design, draft, and evaluate instructional content for internal KCLS professional development. You will provide consultation to strategic partners in Human Resources and across KCLS to translate training needs into successful learning experiences.

In this dynamic role, you will:

• Manage multiple training projects at different stages of course development and delivery
• Develop e-learning and instructor-led curriculum
• Teach live courses
• Develop multimedia elements, including recording video and audio tracks
• Provide feedback, user testing, quality assurance, and support for a variety of training activities, services, and deliverables

About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance.

Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a  comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC).

Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call  or email employment. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Essential Duties

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

• Oversees course development, including scoping, analysis, designing, developing, implementing, evaluating, and updating content.
• Creates high quality, technically complex, online learning experiences in collaboration with a variety of departmental and organization-wide stakeholders. Adheres to team quality standards and technical requirements for building learning experiences.
• Coordinates and facilitates project management activities to ensure timely fulfillment and delivery of content.
• Writes technical documents and training collateral to support training projects.
• Conducts training needs analyses and recommends outcomes and evaluation measures.
• Produces multimedia content including audio, video, and graphic design.
• Oversees training project management and deliverables.
• Researches a variety of topics and collaborates with subject matter experts to create lesson plans.
• Facilitates training in several formats including virtual and classroom environments.
• Applies a variety of strategies and techniques to promote student engagement and attain learning outcomes.
• Supports other trainers by producing online events, managing breakout groups, and answering live questions.
• Participates in…