Branch Leadership Lead - Sales, Service & Operations

Assistant Branch Manager Responsibilities

• Lead day‑to‑day operations of the branch, including supervising, training, and coaching teller staff.
• Support the Branch Manager in developing an ongoing sales performance culture.
• Assist clients in achieving financial goals by promoting bank products and services and referring them to specialists when necessary.
• Act in full management capacity when the Branch Manager is absent.
• Oversee the processing of daily financial transactions such as deposits, withdrawals, checks, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Ensure operational tasks and compliance requirements are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process.
• Present tailored recommendations that align with each client’s financial needs and goals.
• Refer clients to other business partners when additional expertise is required.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in‑depth understanding of operational processes, compliance requirements, and security standards.
• Drive operational efficiency through initiating solutions and/or participating in branch‑wide improvement projects.
• Ensure staff follows policies, procedures, security requirements, and government regulations.

• High School Diploma or G.E.D. (required).
• Minimum 6 years of retail banking experience (required).
• Experience in a supervisory or management role leading a project, process, or team (required).
• Equivalent combination of education and experience may be considered in lieu of a degree.
• Knowledge of retail banking products, policies, procedures, and systems.
• Strong client service and relationship building skills with effective communication in person, over the phone, and via email.
• Effectiveness in selling, cross‑selling, and referral abilities to support branch growth.
• Ability to solve problems, negotiate, and interpret client financial information.
• Proficiency in financial sales‑oriented roles and helping clients find solutions.
• Ability to lift and move up to 25 pounds.

• Up to 20% travel.

• Targeted starting salary range based on experience: $27,000–$36,000.
• Annual incentive potential.
• Comprehensive employee benefits: medical, dental, vision, LTD, STD, and life insurance.
• Paid vacation time, sick time, and 11 company‑paid holidays.
• 401(k) with up to 4% match.
• Tuition reimbursement.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability, or protected veteran status.