Assistant Branch Manager

Overview

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

• Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process and tools.
• Present tailored recommendations that align with each client’s financial needs and goals.
• Refer clients to other business partners when additional expertise is needed.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in‑depth understanding of operational processes, compliance requirements, and security standards.
• Serve as acting manager in the absence of the Branch Manager.

• High School Diploma or G.E.D. (Required).
• Six or more years of retail banking experience (Required).
• Experience in a supervisory or management role leading a project, process, or team (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.

• Extensive knowledge of retail banking products, policies, procedures, and systems.
• Confidence navigating complex accounts and experience with consumer and Quick Step lending.
• Excellent client service and relationship building, with strong communication skills in person, over the phone, and via email.
• Effective selling, cross‑selling, and referral abilities to support branch growth.
• Strong problem solving, negotiation, and interpretation of client financial information.
• Experience in a financial sales‑oriented role and enjoyment of helping clients find the right solutions.
• Ability to lift and move up to 25 pounds as part of the role.

• Up to 20% travel.

• Do the right thing
• Mutual respect
• Teamwork
• Accountability

• I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated. – Glassdoor review

• Targeted starting salary range (based on experience): $27 - $36
• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

• High School Diploma: required (an equivalent combination of education and experience may be considered)
• NMLS registration preferred

• Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and Quick Step lending.
• Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
• Possess effective selling, cross selling and referral skills.
• Possess strong mathematical, problem solving, and negotiation skills.
• Demonstrate ability to manage more complex operational issues, including the ability to provide support to other branches in the absence of the Division Operations Manager.
• Experience in a financial sales representative oriented role.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.