Revenue Operations Coordinator

Join our City’s Finance Department as a Revenue Operations Coordinator and play a pivotal role in keeping our community thriving.

Under general supervision, the position in this class serves as the City’s subject matter expert for assigned revenue programs, including Business & Occupation (B&O) taxes, utility taxes, State excise tax reporting, revenue collection, payment processing, and cash receipt operations. The position administers, maintains, and improves these programs and related systems. The position also serves as the City’s liaison with State agencies responsible for business licensing and tax information systems and represents the City to local businesses that need assistance complying with the City’s tax programs.

The position is also responsible for providing specialized leadership in Citywide revenue collection and cash handling practices. This work includes developing and maintaining procedures, coordinating banking and payment processing activities, supporting internal controls, conducting periodic cash handling reviews, and providing training and technical guidance to City departments.

The position is characterized by a high degree of independence, expertise, initiative, and leadership in multiple Finance Department revenue programs. The position is also required to develop and maintain important external relationships and communications on behalf of the City’s interests. Some communications require the position to successfully explain requirements and gain cooperation from members of the business community and other external parties.

The level of subject matter expertise, independent program responsibility, and scope of external relationships are beyond the contributions typically expected at lower levels in the Finance Department.

The City of Issaquah strives to be a diverse workforce that is representative of the community we serve. We value a variety of perspectives and life experiences and encourage people of all backgrounds to apply. Applicants are considered for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status under federal, state and local laws.

We believe diversity and inclusion among our teammates is critical to the success of City operations.

• Administers, maintains, and continuously improves the City’s Business & Occupation tax program, including the business tax information system and its interface with the State of Washington’s Business Licensing Service. Participates in Statewide work groups and professional associations addressing updates to the B&O tax administration, business licensing, and related model ordinances, and evaluates the impact of proposed changes on City programs and procedures.
• Ensures businesses conducting business in Issaquah are appropriately licensed, receive necessary filing information, and submit required City tax returns in accordance with City code.
• Issues tax returns, notices, and other communications; tracks payments; and administers collection and compliance activities.
• Responds to taxpayer questions and resolves account, filing, and payment issues.
• Performs desk and compliance reviews of submitted tax returns to identify errors, inconsistencies, and reporting discrepancies.
• Identifies complex compliance matters and coordinates with management, legal counsel, or other resources, as appropriate.
• Identifies unusual tax issues and works with businesses to bring taxes and licensing into compliance.
• Authorizes and implements account adjustments, additions, deletions, interest, penalties, and other changes related to tax liabilities.
• Records and reconciles tax revenues to the general ledger and subsidiary records.
• Prepares related monthly, quarterly, and annual fiscal and management reports and assists with revenue forecasting.

• Administers, maintains, and improves the City’s utility tax program involving telecommunications and other utility providers.
• Serves as the utility tax information system administrator.
• Authorizes and…