Practice Manager

Description

Job Title: Practice Manager

Location: In-person across Dayspring Behavioral Health locations (Issaquah, Maple Valley, Redmond, and additional sites as we grow!)

Schedule: Monday-Friday, 8am-5pm with flexibility to meet practice needs

Base Salary: $80-85,000 per annum

Dayspring Behavioral Health is a leading behavioral-health practice specializing in Psychological Testing & Education (Adult and Children), Clinical Counseling (Adult, Adolescent, and Children), and Medication Management services. Our mission is to empower individuals and families;
Uncovering personal strengths to build momentum and overcome life’s challenges. As we continue to grow across multiple locations, we are seeking an experienced, relational, and operationally savvy Practice Manager to ensure excellence in day-to-day operations, cross-functional coordination, and strategic execution.

This role is pivotal in maintaining alignment across sites, supporting clinicians and administrative teams, and ensuring that clients receive seamless, high-quality care. The Practice Manager will work on-site, rotating regularly between locations, and serve as the operational anchor of the organization.

Join a mission-driven team where your leadership will directly influence clinical quality, client experience, and organizational success!

• Base Salary: $80-85,000 per annum
• Annual bonus incentives
• Health and Welfare Benefits
• 401k with employer match
• Paid time off & holidays

• Oversee daily operations across all Dayspring Behavioral Health locations, including administration, HR support, facilities, RCM coordination, scheduling, and clinical support teams.
• Partner closely with clinical leadership to ensure smooth program delivery, including clinical therapy, Psychiatric testing schedules, intake workflows, and crisis-response communication.
• Maintain strong provider and staff relations, fostering a collaborative, solutions-focused culture.
• Ensure consistent workflows, documentation standards, and communication across all sites.

• Own and continuously improve the full client access pathway—from intake scheduling and the intake process through orientation and first treatment/testing appointment.
• Monitor and optimize insurance verification, financial counseling processes, and time-of-service collection expectations.
• Support client satisfaction through consistent communication standards, responsive service, and removal of operational barriers.

• Build, refine, implement, and maintain SOPs for administrative, billing-related, scheduling, clinical-support, and program-support processes.
• Train staff on all SOPs and hold teams accountable for consistent adherence.
• Conduct regular audits to ensure compliance with payer rules, documentation accuracy, and internal policies.

• Oversee performance of administrative and support teams, including routine audits of scheduling, documentation accuracy, intake completion, onboarding, attendance tracking, and workflow adherence.
• Provide coaching, mentorship, and performance improvement plans when needed.
• Track KPIs related to operational efficiency, patient access, realization rate drivers, client satisfaction, and regulatory compliance.

• Partner with leadership and RCM teams to support budgeting, forecasting, and financial reporting.
• Ensure proper operational workflows that support high realization rates, accurate claims submission, and reduction of preventable denials.
• Identify cost-efficiency opportunities while maintaining high clinical standards and client care quality.

• Support hiring, interviewing, and onboarding of therapists, interns, administrative staff, and clinical support personnel.
• Coordinate new-hire training schedules, credentialing needs, EHR onboarding, and integration into workflows.
• Monitor ongoing provider needs, including scheduling, documentation support, and operational issues affecting clinical work.

• Ensure adherence to HIPAA,…