Aftersales Manager

Key Responsibilities

• Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Coordinate with legal and commercial team to sign After‑sales agreement.
• Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after‑sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Investigate and collect market information and cooperate with HQ for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steer parts service level improvement.
• Coordinate the after‑market activities and service campaign implementation.
• Introduce BYD Aftersales Service IT system/platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensuring those systems/platforms are deployed in each terminal service shop.

• Bachelor's degree or higher.
• 5+ years of experience in auto after‑sales.
• Very good written and verbal communication skills in English and Turkish;
  Chinese is a plus.
• Strong cross‑culture communication skills and cross‑function coordination ability.
• Ability to work under pressure and meet strict deadlines in a dynamic environment.
• NEV Technical background is preferable.

• Job in a fast‑growing company and industry that represents sustainable technology.
• Performance and experience‑based competitive remuneration.
• Team building events and employee learning opportunities.

Please note that position is open for candidates eligible to work in Turkey.

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team 🌏