Front Desk Agent - Conrad Bosphorus

Front Desk Agent - Conrad Istanbul Bosphorus

A Front Desk Agent provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check‑in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required, and assist with the night team’s training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

• Previous experience in a customer‑focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

• Previous experience in cash handling.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Conrad Istanbul

Full‑time

Conrad Hotels & Resorts

Guest Services, Operations, and Front Office

Entry level

Full‑time

Hospitality