Assistant Head Housekeeper - Soho House

We are looking for an "Assistant Head Housekeeper" to join our team.

Responsibilities;

• Assist the Head Housekeeper in managing the daily operations of the Housekeeping department.
• Supervise and support the Housekeeping team to ensure high standards of cleanliness, presentation and guest satisfaction.
• Coordinate daily room assignments, cleaning schedules and operational priorities.
• Conduct regular inspections of guest rooms, public areas and back-of-house areas to ensure company standards are maintained.
• Ensure room status information is communicated accurately and efficiently to the Front Office team.
• Monitor housekeeping supplies, guest amenities, cleaning materials and uniforms, and support stock control and ordering processes.
• Coordinate with the Engineering team regarding maintenance issues and follow up on required repairs.
• Support the preparation of staff schedules and ensure appropriate staffing levels according to operational needs.
• Ensure compliance with Housekeeping policies, Standard Operating Procedures (SOPs), hygiene and health and safety standards.
• Assist with the training, development and performance follow-up of Housekeeping team members.
• Handle guest requests and feedback professionally and support the resolution of Housekeeping-related issues.
• Support the Head Housekeeper in controlling departmental expenses and maintaining efficient use of resources.
• Take responsibility for Housekeeping operations in the absence of the Head Housekeeper when required.

• Minimum 2 years of experience in the same or a similar Assistant Head Housekeeper position is required.
• Good command of written and spoken English is required.
• Strong leadership and team coordination skills.
• Excellent organisational and time-management skills.
• Strong attention to detail and commitment to high cleanliness and service standards.
• Good communication and interpersonal skills.
• Ability to prioritise tasks and work effectively in a fast-paced hospitality environment.
• Knowledge of housekeeping operations, cleaning standards and inventory control.
• Guest-oriented, proactive and solution-focused.
• Ability to work collaboratively with other departments.
• Good knowledge of MS Office applications.