Customer Service Assistant

Location: Sant'Ambrogio di Torino

About Basic Net Group
Basic Net is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including   Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Woolrich® and Sundek®  . Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.

About K-Way
K-Way is a well-known brand for adventure seekers and outdoor enthusiasts. Born in the heart of Paris in 1965, the brand revolutionized the rainwear market by introducing the world’s first lightweight and waterproof jacket that could be conveniently folded into a small pouch.

Who We’re Looking For

For the   K-Way   brand, we are looking for a motivated and detail-oriented   Customer Service Assistant   to join our team based in   Turin   .
The resource will support the sales department in the operational and administrative management of customers, ensuring efficient and timely service to agents, distributors, and direct clients.

Key Responsabilities

Provide support to agents, distributors, and direct customers on commercial and administrative matters
Order management: entry, progress monitoring, receipt, and preparation
Provide information on the status of orders and shipments
Handle complaints related to shipping delays, missing goods, and issues with carriers
Manage customer records and update data
Prepare, send, and archive commercial and administrative documents
Handle replacements, product exchanges, and other customer requests
Returns management: enter requests into the company system, organize collections, and monitor the issuance of credit notes
Support payment reminder and credit collection activities
Prepare documentation for non-EU shipments
Analyze the order backlog
Provide general support to the sales team

Knowledge,

Skills and Abilities

required

Good organizational skills and attention to detail
Advanced knowledge of Excel
Good communication and interpersonal skills
Familiarity with main ERP systems (e.g., ERP / AS400)
Good command of English; additional languages are a plus

This role comes with an annual gross salary of around €25,000, plus a range of company benefits.

K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.