Customer Success Manager

Location: Via Milano

About RELEXRELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

In times of rapidly changing, fragmented consumer demand, new sales and fulfillment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs. In response to our fast growth and market expansion, we are looking for an enthusiastic Customer Success Manager to join our RELEX team in Italy.
The role
As a Customer Success Manager you will work with strategic development of our customers’ business processes. You will also be responsible for developing and maintaining executive/senior level customer relationships, contribute to revenue growth by generating and leading upsell/cross-sell cases within your existing customer base. We expect you to be able to drive upsell/cross-sell deals from start to finish independently.
What you will be doing:

Owning and maintaining customer relationships on a strategic level with decision makers
Communicating measurable value and proactively identifying development needs at our customers
Monitoring customers’ key performance metrics and taking necessary actions to improve them
Through strategic thinking and analysis identify profitable strategic solutions for our customers
Influence with domain knowledge at least at lower levels of customers governance model
Identify commercial development opportunities by analysing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations, and identify upsell/cross-sell opportunities

What you’ll bring to the table:

Relevant university degree
Experience in Business-to-Business (B2B) relationship building on executive/senior level, developing customer accounts and building relationships towards C-level in large organizations
Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers
Experience from strategic account management and proven success in building sustainable growth for your customer base
Deep knowledge in Process (and software solution) in Supply Chain Management (demand planning, inventory management, replenishment) and, as a plus, in any of the following areas:
Space & Assortment
Pricing and Promotions
Workforce (management, optimization, workload forecasting)
Excellent communication skills in both Italian and English

What we consider as an advantage:

Experience from Tier 1 retailers
Experience from strategic account management for business accounts in the software industry
Proven track of value added selling by building a trusted advisor position at the customer

What we offer:

A front row seat in a rapidly growing and international software company
Working with a fun, ambitious and committed team of smart people
A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
Position where you can help retailers to continuously improve their business process efficiency, and then add value by increasing product availability and decreasing costs with a positive impact on profitability
Responsible for advanced customer development and relationship management with our customers’ C-level
A motivating structure where you get compensated based on the value you provide to your customers

If you love fruitful customer relationships and developing outstanding planning processes within retail - we give you the opportunity to experience all this and more.
You can apply by sending your resume through the application form as soon as possible. Please note that we will fill this position as soon as we’ve found the right person, so act quickly.
Senioriry level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Software Development

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