Customer Service and Business Administration Specialist

Location: Palombara Sabina

Customer Service and Business Administration Specialist

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Based in Rome
We believe warmth is a key of life, thus TESY has focused its desire, drive and innovation to offer the best heating and water heating appliances.
For more than 30 years TESY has been one of the most innovative and leading companies in the production of electric water heaters, indirectly heated water tanks, electric heating appliances, heat pump water heaters in Europe. TESY has a presence in more than 65 countries on 4 continents. The company has more than 1 100 dedicated and motivated employees of 23 nationalities in different parts of the world.
The drive to give more to our clients has been the pillar of the company and a constant value in our dynamic development. TESY has changed the water heating boiler market not only in Bulgaria, but on a global scale as well.
Our success throughout the years has been driven by our international team of young, intelligent and ambitious professionals who put their hearts and minds into bringing warmth into millions of homes. We are committed to fostering an environment where our people can thrive and realise their full potential.
In order to continue our mission, we are looking for a motivated and dedicated person to work at the position of Customer Service and Business Administration Specialist.
Join us today.
Position Profile:
Receiving and processing customer orders and requests
Checking stock availability in the ERP (SAP) system and, where necessary, placing replenishment orders, following up on order completion with the related departments in the company
Accountable for the accuracy of the customer orders data input and update of customer accounts
Responsible for organizing shipments of finished products with the help of Logistics department and sending of related documents to the partners issued by the ERP system
Preparing and sending pre-shipping advice to 3PL for capillary distribution and other related documents
Checking and updating price lists and other commercial conditions in the ERP system
Responsible for the fast and correct response to customer requests, proactively providing updates on orders and expected deliveries, as well as for receiving any customer complaints and forwarding them to the relevant internal stakeholder(s) for resolution
Conducting written and verbal communication with partners, providing support and issuing all necessary documents, e.g. credit notes
Provide office and administrative support – handling incoming and outgoing phone calls and correspondence, filing, office consumables, preparing needed reports for accounting purposes, communication to accounting company, preparing payments, etc
Assist with the preparation of documents, proposals, translations, letters, reports

Position Requirements :

Education:

University degree in economics or technology
Professional experience:
o At least 2 years of professional experience in a similar position
o

Experience with documents and logistics
Language skills:
o Excellent Italian
o Excellent English
Computer skills:
o Good understanding of MS Office
o Good understanding of ERP System
Inter-personal skills:
o Responsible, self-motivated and well-organized individual
o Excellent communication and interpersonal skills
o Ability to solve problems effectively and to meet deadlines
o Ability to prioritize different tasks
o Outgoing, open and honest personality
o Strong team player
Join the team of TESY and in return you will be provided with:
Opportunity to join an internationally recognized company with high working standards and collaboration with different teams and people
Individual career path – management and professional career growth, enhanced by learning and development programs and customized trainings
Corporate events and team-buildings
Career advancement in the company after shown results
If you are inspired by the opportunity to join us and believe that the position fits to your professional development, please send us your CV.
Only short-listed candidates will be contacted. xpavfwm All applications will be treated with strict confidentiality.