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Customer Operations Back Office Expert
Job in
20029, Turbigo, Lombardia, Italy
Listed on 2026-06-28
Listing for:
Altro
Full Time
position Listed on 2026-06-28
Job specializations:
-
Business
Office Administrator/ Coordinator, Operations Manager, Administrative Management, Data Analyst
Job Description & How to Apply Below
Overview
As an Order Processing Coordinator, you will bring extensive knowledge and advanced skills to manage and resolve complex operational and administrative tasks. Your responsibilities include overseeing order processing activities, ensuring compliance with standards, and contributing to process improvements. You play an essential role in enhancing productivity and customer satisfaction.
Responsibilities
Oversee complex order processing tasks and ensure compliance with policies.
Resolve high-level operational and administrative problems.
Lead initiatives for process improvement and increased efficiency.
Provide advanced troubleshooting for technical order issues.
Train and mentor junior associates.
Develop and maintain detailed documentation of processes.
Analyze operational data to drive improvements.
Coordinate with departments to streamline processes.
Assist in the development and implementation of best practices.
Act as a resource for resolving the most challenging customer issues.
Skills
Leadership and Mentoring:
Ability to train and guide junior associates.
Complex Problem Solving:
Proficient in resolving high-level operational issues.
Process Improvement:
Skills in identifying and implementing process improvements.
Advanced Troubleshooting:
Expertise in solving technical and highly complex issues.
Data-Driven Decision Making:
Using data to drive operational improvements.
Detailed Documentation:
Maintaining comprehensive documentation of processes and improvements.
Interdepartmental
Collaboration:
Working seamlessly across departments for operational efficiency.
Customer Satisfaction:
Ensuring high levels of customer satisfaction and loyalty.
We preferably seek a candidate with experience gained in multinational environments, with proven familiarity in the use of complex management systems (particularly SAP). A solid knowledge of project management principles is required, along with strong proficiency in Microsoft Excel and in handling/processing data files, as well as full willingness to travel.
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