Assistant Front Desk Manager, Season - Splendido, Belmond Hotel

Position: Assistant Front Desk Manager, Season 2026 - Splendido, A Belmond Hotel
Location: Portofino

Assistant Front Desk Manager, Season 2026 - Splendido, A Belmond Hotel
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. Become part of a caring team of professionals striving for excellence.

At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for an  Assistant Front Desk Manager  for the next season to join our Front Office team. The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.

He/She will report to the Front Desk Manager.

Main

Duties & Responsibilities

Support the Front Desk Manager in the day-to-day management of reception operations

Supervise and coordinate the activities of the reception team to ensure efficient and effective service

Greet guests warmly upon arrival and assist with check-in and check-out procedures

Address and resolve guest complaints or concerns promptly and courteously, ensuring guest satisfaction

Monitor and ensure compliance with hotel policies and procedures

Prepare and reconcile daily financial reports and ensure proper documentation

Assist with administrative duties, such as updating reservation logs and managing guest lists

Train and mentor reception staff, providing guidance and support as needed

Requirements

Proven experience of at least 2-3 years in similar roles like Assistant Front Desk Manager, within luxury 5-star hotels or international chains

Excellent knowledge of Front Office operations and hotel property management systems (e.g., Opera PMS, HMS)

Strong customer focus and a natural aptitude for delivering an exceptionally high standard of service

Outstanding leadership, interpersonal communication, and problem-solving skills

Ability to work under pressure and manage complex situations calmly and professionally

Fluent command of both Italian and English (written and spoken) is essential. Knowledge of a third language (e.g., French, German, Russian, Arabic) will be considered an advantage

Excellent proficiency in the Microsoft Office suite (Word, Excel, Outlook)

Availability to work shifts, including weekends and public holidays

Secondary school diploma or university degree, preferably in tourism or hospitality management

Benefits

Seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Assistant Front Desk Manager

Start date:

April 2026 to End date:
November 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path

Salary as per CCNL + increase based on seniority and skill level, separate payslip for 13th, 14th and TFR

Welfare incentive based on quality goals

Accommodation in double room at our staff house including breakfast

Bus ticket as benefit for the contract period

Staff canteen

Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

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