Account Manager

Location: Via Milano

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Kampaay is the ideal partner for organising any corporate event, combining advanced technology with specialised expertise to simplify and transform the event experience.
Our platform enables companies to independently manage routine events like lunches and team-building activities with a catalogue of ready-to-book services, accessible with just a few clicks. For larger and more complex events, Kampaay offers dedicated support from a team of experts to guide companies from planning through execution. With Kampaay, every event is organised smoothly, quickly, and centrally, ensuring both control and scalability.
Kampaay is one of the most promising startups in Europe, already serving the Italian and Swedish markets. We are keen to keep growing and expanding our business in other European countries.
We’re looking for an Account Manager to join our Sales team. In this role, you’ll manage a dedicated portfolio of mid- to large-corporate customers, acting as their primary point of contact and trusted advisor. You will be responsible for understanding their business needs, strengthening long-term relationships, and providing strategic support on their event-related requests in collaboration with our Operations team. Your goal will be to ensure an outstanding client experience, identify growth opportunities, and contribute to the overall success of our corporate accounts.
Thanks to your deep knowledge of the event world you will be the best consultant for our customers being able to plan together with them their yearly event calendar, guarantee quality and effectiveness using our innovative platform.
This is a hybrid role: the reference office is in Milan, but we would love to see your face around our office corridor as often as possible. :)
Be an Expert on managing your own customer portfolio in order to expand Kampaay customers spending. And so:

You will have to manage customer relationships and work closely with them in order to implement their spending budget;
You will lead the platform onboarding process (up to 100+ users per company) and the first approach with new customers in order to build long-term relationships;
You will manage and implement the activities included in the customer contract to consolidate the partnership with the client and become their key point for everything concerning the event;
As a consequence of the above, you will be responsible for the expansion of the accounts you manage in order to improve their spending year over year;
You will be in charge of each client’s wallet reporting and forecasting with the aim of monitoring its trend and predict future performance;
You will manage customer contract renewals;
You will gather feedbacks on our service and platform to continue their improvement;
You will collaborate with our Clients Key Operations accounts on every event delivery aspects, expansion strategies and customer caring;
You will work in close with a Senior Account Manager, progressively taking ownership of your own client portfolio while supporting them in the management and development of additional key accounts.
at least 3-5 years of experience as Account/Event Manager, Account Manager in the Event Tech industry or with companies in the Travel/Travel-Tech space;
a mixed background across Event Agencies and Tech-driven companies is considered a strong plus;
experience in managing Key Accounts at commercial level meaning: keeping customer relationship, being the reference point for client support;
Nice to have: prior experience interfacing with Enterprise-level clients;
talent for taking care of your clients;
great knowledge of how an event works in terms of complexity, suppliers needs and budget setting, in order to be a consultant for the clients;
passionate about digital innovation solutions and eager to use it to boost the event world;
profound application experience on digital solution making, and always seeking to learn more on what’s new on innovation;
Italian mother tongue and fluent in English (B2+)

You have such experience in the business world that you have all we are looking for as soft skills in your everyday schedule,…