Campus Manager

Location: Volpiano

Campus Manager, Site Operations Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift and reporting to a Chief Engineer. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations.

Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations Department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.

Position Overview The Campus Manager, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and their manager-level positions.

The Campus Manager will interface with Operations Director, Reliability Engineering, Design Engineering & Construction, Heath & Safety, Security and other resources to manage the overall campus.

The Campus Manager will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Essential Job Functions Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems

Manage the site team to ensure a high-level customer experience and the excellence of operations

Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities

Encourage and foster a team-oriented environment through positive feedback

Hold employees accountable on preventive/corrective maintenance of facilities equipment

Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently

Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations

Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation

Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems

Contribute to the documentation of crisis management of the site and application of its process

Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations

Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully

Job Requirements Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required
10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred7+ years of direct managerial experience and interpersonal skills, strongly preferred

Experience in Data Center or Critical Infrastructure industries, strongly preferred

Experience and knowledge of physical security in a critical environment, preferred

Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers

Italian and English language required

Proven track record of managing through periods of significant people, process and technology change.

Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines

Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives

Travel is expected to be less than 5%, occasionally…