Area Manager, FC Operations, Fulfillment & Operations Management

Location: Colleferro

Area Manager – Operations  Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key Job Responsibilities   Create, oversee, and drive a culture of safety and wellbeing
Analyse and implement changes to keep quality and productivity at a consistently high level
Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work collaboratively with management‑level colleagues to standardise shift practices
A Day in the Life  You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide‑scale operational contingency tasks.

You’ll also be a role model and mentor to new managers.
About the Team  Customer Fulfilment (CF) is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

We’re based in Fulfilment Centres, the heart of Amazon’s fast‑paced Operations network, often referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Basic Qualifications   Advanced proficiency in verbal and written Italian (CEFR C1)
A degree
Relevant experience in people management
Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
Relevant experience in using data or anecdotal evidence to influence business decisions
Advanced proficiency in verbal and written English (CEFR C1)

Preferred Qualifications   Experience working with Lean, Six Sigma and Kaizen techniques
Experience working in another logistics environment
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
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