Sales Support, WI, Transport

Location: Turbigo

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

For our WI, Transport division, we are looking for a Sales Support Representative to join our team.
In this role, you will support the sales organization in managing customer requests, quotation activities, and day-to-day customer support.
We are looking for a proactive and organized professional with strong communication skills, a customer-oriented mindset, and the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities:

Customer Support

Respond to customer inquiries and resolve issues or concerns in a timely and professional manner
Provide product information and basic troubleshooting support
Present product features and benefits, demonstrating value to customers
Perform sizing and product selection for non-complex applications by identifying the most suitable solutions within the portfolio
Build and maintain positive, professional relationships with customers
Monitor customer satisfaction and proactively address concerns
Deliver high-quality customer service and support
Manage and resolve customer complaints effectively
Support the sales team with administrative activities and data entry
Prepare quotations and sizing calculations
Monitor and update customer and opportunity information in the CRM system
Provide support during sales meetings and presentations
Identify and create lists of potential customers
Maintain and manage sales databases
Support follow-up activities related to customer opportunities and quotations
Prepare reports and sales-related documentation

General Responsibilities

Maintain solid knowledge of products, services, and company policies
Collaborate with internal departments to improve the overall customer experience
Contact customers to ensure satisfaction with products and services
Stay up to date on industry trends and competitor activity to support the sales team with relevant insights
Contribute to team success by supporting related activities when needed

Continuously learn and adapt to new product launches and updates
Work closely with the operations team to help ensure on-time delivery

Qualifications

Bachelor’s degree in engineering or a related field, or high school technical diploma
At least 2 years of experience in a similar role
Strong analytical skills and ability to interpret complex information
Proficiency with sales tools and software, such as Salesforce and CRM systems
Excellent written and verbal communication skills
Ability to work both independently and collaboratively in cross-functional teams
Good command of the English language, both written and spoken

Location:

Lainate (MI)
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;

where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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