Business Support; m​/f​/d

Position: Business Support (m/f/d)
Location: Turbigo

Symrise is a global supplier of fragrances and flavours, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.

With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.

Scent & Care  creates and sells fragrances, cosmetic ingredients, aroma molecules and mint aromas. Manufacturers use it to produce perfumes, personal care and cosmetic products, cleaning products and detergents, home fragrances and oral care products.

Your role
The Business Support role enables Account Managers, Key Account Managers, and Sales Directors to deliver sustainable and profitable growth. The position ensures smooth operational execution by coordinating customer requests, managing internal systems, and supporting commercial activities across accounts.

Prepare offers, customer communications, and documentation

Maintain and update pricing data in SAP

Enter and manage projects in CX (Customer Experience tool)

Process and track sample orders

Coordinate activities for multinational customers, working closely with global teams (e.g. pricing lists, samples, project follow-up)

Maintain accurate and up-to-date customer data

Act as back-up contact for customers, ensuring timely and professional responses

Organize and coordinate logistics for customer visits (meetings, workshops, internal preparation)

Support Account Managers in day-to-day commercial and operational topics

About you

First experience in the fragrance, consumer goods or a similar industry

Experience in a business support, sales support, or commercial coordination role is a plus

Fluent in English and Italian (written and spoken), French is a plus

Strong communication skills and ability to work in a team environment

Structured, reliable, and detail‑oriented working style

Ability to manage multiple tasks and prioritize effectively

Very good knowledge of Microsoft Office (especially Excel)

Experience with SAP is required or strongly preferred

Willingness to learn new tools (e.g. CX)

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