Customer Development Manager Food Bakery

Location: Origgio

Job Overview
To strengthen our Italian Food Ingredients sales team, we are looking for an experienced Customer Development Manager specialized in the bakery market.

Location & Work Arrangement

Location:

Origgio, Italia

Work Arrangement:
Hybrid

About

The Role
The Customer Development Manager is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects. The role reports directly to the Commercial Director Food.

Responsibilities

Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).

Set strategies and targets for long‑term growth of A, B and C1 customers in sub‑segment.

Responsible for prices and quotation for own customer pool.

Ensure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).

Ownership of customers for selected accounts incl. lead generation, initial customer contact, customer visits, contract management (incl. negotiations and quotations) and deal closure.

Responsible for elaborating and following account planning for key customers (e.g., A1).

Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.

Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers.

Decision Rights

Influence individual (end) customer pricing.

Influence account plans.

Key Performance Indicators

Material margin and revenue (growth)

Generation and follow up of opportunities (number, MM value, success rate)

CRM adoption

Number of customer visits

Minimum number of buying customers

Extension % share of wallet customers

Number of new products (sales and promotion)

Compile and register product customer potentials (market intelligence)

Average sale per customer

Rate of lost customers

Quality of account plan and other management information

Skills & Competencies

Customer Focus

Entrepreneurship

Negotiating

Market Orientation

Networking

Perseverance

Problem Analysis

Result Focused

Knowledge / Skills & Experience

Bachelor degree in Food Science

Minimum 15 years relevant commercial experience in the sector

Relevant technical knowledge

Good knowledge of English spoken and written

Knowledge of ERP and CRM systems

Communication skills

Commercial and financial awareness

Professional/technical expertise

Conditions of Employment and Benefits
We offer a challenging position in a successful, multinational company, a position in a team, working on Caldic’s strategic growth pillars, an inspiring working atmosphere in a stable company. The offer includes laptop, smartphone, a company car with fuel cards and Telepass, a yearly bonus plan, a pension plan, accident insurance, health insurance cover for you and your family, and meal vouchers.

The annual base gross salary range is €42,500 to €60,000 (13 monthly salaries) + bonus. Final salary will be determined by experience, competencies, and alignment with the responsibilities of the role within our internal compensation structure. Yearly bonus plan: 15% of 12 monthly salaries.

Equal Opportunity Employer
Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

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