Senior Client Advisor - Montenapoleone

Location: Turbigo

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviours as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position:
Senior Client Advisor - Montenapoleone
As a  Senior Client Advisor , you will act as a true brand ambassador, delivering an exceptional luxury experience while driving outstanding commercial performance. This role requires a highly accomplished sales professional with a proven track record in luxury retail, a deep understanding of client development, and a strong ability to build long‑term relationships with local and international clientele.

You will be responsible for consistently exceeding sales objectives, mastering all key performance indicators, and cultivating a high‑value client portfolio through personalized engagement strategies, private appointments, and proactive client outreach. In addition, you will play a key role in supporting boutique management by sharing best practices and contributing to the development of less experienced team members.

Key Responsibilities
Sales Excellence & Business Performance

Consistently achieve and exceed individual sales targets while contributing to the overall boutique performance.

Demonstrate expert knowledge of all retail KPIs, including sales productivity, average transaction value, units per transaction, conversion rate, cross‑selling, and client retention metrics.

Proactively identify and maximize every sales opportunity, leveraging both appointment‑based selling and walk‑in traffic.

Drive business growth through a strategic and entrepreneurial approach to client acquisition and development.

Maintain a strong commercial mindset, constantly seeking opportunities to elevate sales performance and client engagement.

Client Development & Clienteling

Build, manage, and continuously develop a substantial portfolio of high‑potential and high‑value clients.

Establish long‑term relationships through personalized and proactive clienteling activities.

Organize and conduct regular private appointments, VIP experiences, and exclusive selling sessions tailored to individual client needs.

Utilize all available CRM tools to monitor client activity, identify business opportunities, and execute targeted outreach initiatives.

Deliver highly personalized experiences that reflect the Maison's standards of excellence and reinforce client loyalty.

Follow up consistently with clients to drive repeat purchases and strengthen long‑term engagement.

Client Experience

Deliver an elevated and memorable luxury experience throughout every stage of the client journey.

Act as a trusted style advisor by providing expert product knowledge and personalized recommendations.

Anticipate client needs and create bespoke solutions that exceed expectations.

Ensure impeccable boutique standards while maintaining a client‑first mindset at all times.

Team Contribution & Leadership Support

Act as a role model within the boutique, embodying the values, service standards, and sales excellence of the Maison.

Support the Boutique Management team by sharing expertise, best practices, and commercial insights.

Mentor and guide junior Client Advisors, contributing to their development through coaching and on‑the‑job support.

Collaborate with colleagues to create a high‑performing and results‑driven team environment.

Encourage a culture of client‑centricity, accountability, and continuous improvement across the boutique.

Profile

Significant experience in luxury retail sales, ideally within an international luxury fashion or lifestyle brand.

Proven track record of consistently exceeding sales targets and delivering exceptional commercial results.

Strong understanding and management of retail KPIs and performance drivers.

Established client portfolio with demonstrated success in client acquisition, retention, and development.

Exceptional relationship‑building, communication, and influencing skills.

Passion for luxury, fashion, and delivering world‑class client experiences.

Highly proactive, entrepreneurial, and results‑oriented mindset.

Ability to thrive in a fast‑paced and demanding luxury retail environment.

Strong team spirit and willingness to support the growth and development of colleagues.

Fluent in English; additional languages are considered a strong asset.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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