Senior Client Advisor - Chinese Speaker

Location: Turbigo

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation.

Senior Client Advisor – Chinese Speaker
Full‑Time – Milano

Responsibilities

Ensure excellent client experience while maintaining the quality standards required by the brand;

Act as a brand ambassador to the store’s clientele, demonstrating strong passion and commitment to the brand while embodying brand values and vision;

Take ownership of all phases of selling ceremony, driving sales performance through a client‑centric mindset and actively engaging in 1to1 clienteling to build and cultivate long‑term relationships;

Support store operations while ensuring after‑sales service and follow‑up with clients;

Develop in‑depth knowledge of all product categories to deliver storytelling around collection, fabrics and treatments in line with the technical excellence that defines the brand;

Implement and maintain Company’s Visual standards in store, collaborating with Visual Merchandising team, ensuring replenishment and stock management are consistently executed;

Be aware of Store’s target and KPIs, supporting Managers in promoting a performance culture;

Collaborate with the team in an effective and enthusiastic way, conveying energy and motivation in daily activities.

Qualifications

Strong previous experience in sales roles within Fashion Retail/ Hospitality; with interest/studies in Fashion‑related courses

– Experience with in Luxury and Contemporary Retail environment is a plus;

Excellent understanding of the luxury sector, KPIs, product sensitivity;

Service‑oriented, with strong communication and interpersonal skills, team spirit, and the ability to work independently;

Reliable, punctual, flexible;

Passion for retail, client service and the luxury fashion industry;

Fluency and sophistication in Italian, English and Chinese – an additional language is a plus;

Digitally aware and open to new tools, applications, and ways of working;

Ability to thrive in a fast‑paced, dynamic environment.

Equal Opportunity Employment
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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