Associate Project Analyst​/Billing Customer Service - HYBRID

Associate Project Analyst / Billing Client Service

Work Schedule: Monday – Friday; 8:00am-5:00pm EST.
Office

Location:

Itasca, IL.
Hybrid: 3 days onsite, 2 days remote; occasional client field visits.

• Interact directly with customers to resolve billing issues, including client billing, bill‑type transfers, and patient billing investigations.
• Work with internal departments, sales personnel, and assigned customers to resolve disputes, pricing challenges, and information cleanup.
• Support the Billing Project Analyst on specific customers or projects.
• Pull invoices and review them for accuracy; manage new account startups and ensure billing alignment.
• Provide client education on proper billing processes.
• Participate in accounts receivable calls and support overall AR performance.
• Manage bad‑debt initiatives to reduce bad debt.
• Conduct billing reviews and audits for assigned customers, coordinating with internal and external stakeholders.
• Coordinate with customers to ensure accurate billing information.
• Correspond with clients, answer questions, and resolve issues.
• Follow up on outstanding payments, repairs, and resend invoices.
• Primarily work virtually with customers; meet in person as needed for quality assurance and projects.
• Perform other routine billing duties as assigned.

• High school diploma or equivalent.
• At least 1 year of experience in billing, customer service, accounting, bookkeeping, analysis, or similar project‑oriented work.
• Potential travel to client sites (≈10%).

• Experience in healthcare, lab industry, RCM, or related billing.
• Sales or client‑facing experience (virtual or in‑person).
• Knowledge of Labcorp systems or internal processes.

• Proficiency in Microsoft Office and accounting software.
• Working knowledge of accounting principles.
• Strong customer service, multitasking, time‑management, organizational skills, and attention to detail.

Employees working 20+ hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. Employees working less than 20 hours or on a 7 on/7 off schedule have limited benefit eligibility as specified.

Labcorp is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging and do not tolerate harassment or discrimination. Qualified applicants receive consideration without regard to race, religion, color, national origin, sex, family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or other legally protected characteristics.

We consider candidates with arrest or conviction records in accordance with applicable law.