Key Account Manager

Overview

Join us at AIT, where we believe every day presents an opportunity to make a global impact. We're problem solvers, driven by curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams and act as trusted advisors in a supportive and collaborative environment to ensure customer satisfaction. Through the company's growth, we challenge ourselves to be better, continuously learning and growing in a dynamic environment.

Helping others is at the core of our culture, and we invite you to contribute to our local communities as the united team that is AIT.

Position Key Account Manager
Category Home Delivery
Position Type Regular Full-Time

Join us at AIT, where we believe every day presents an opportunity to make a global impact. We are problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. We champion the strength of our global teams and work as trusted advisors in a collaborative environment to ensure customer satisfaction. Through growth, we remain focused on learning and giving back to our communities as the united team that is AIT.

Hear directly from our teammates at AIT Worldwide Logistics and consider joining us on your career journey.

The role of a Key Account Manager oversees a team of Key Account Specialists, managing strategic relationships with key clients. The Key Account Manager with billing responsibilities plays a crucial role in driving business growth, maintaining strategic relationships, and ensuring accurate and efficient billing processes for key accounts. Their focus includes leading and developing a team of Key Account Specialists to deliver exceptional results.

• Lead and manage a team of Key Account Specialists, providing guidance, support, and mentorship. Set performance targets, conduct performance evaluations, and identify training and developmental needs.
• Develop strategic account plans that outline objectives, growth targets, and action plans for each key account. Set KPIs and build and nurture relationships with key decision-makers at client organizations.
• Collaborate with cross-functional teams, such as sales, marketing, operations, and finance, to align strategies and ensure seamless delivery of products/services to key accounts. Facilitate communication and coordination among teams to meet client expectations.
• Oversee the billing process for key accounts, ensuring accuracy and timeliness. Collaborate with finance and accounting teams to establish billing procedures, resolve billing discrepancies, and address customer billing inquiries.
• Manage the financial aspects of key account management, including revenue forecasting, budgeting, and profitability analysis. Work closely with the finance department to track revenue and expenses related to key accounts.
• Stay up to date with industry trends, market conditions, and competitors  activities. Gather market intelligence and use it to identify potential threats or opportunities within key accounts.
• Analyze key account performance metrics, such as revenue growth, customer satisfaction, and retention rates. Provide regular reports to senior management on the status of key accounts, highlighting achievements, challenges, and recommendations for improvement.
• Serve as a key point of contact for senior executives within the company.
• Perform other duties as assigned.
• Comply with all policies and standards.

Education

* Bachelor s Degree (Required)

Experience

* 7-10 years managing workflows and generating business (Required)

Knowledge, Skills, and Abilities

* Excellent interpersonal and leadership skills

* Proficient in Microsoft Office

* Ability to process and retain highly technical information

* Extensive operational knowledge and experience

* Ability to work well under pressure to meet deadlines

* Ability to work in a fast-paced, collaborative team environment

* Working knowledge of quality system requirements

* Ability to multitask and manage more than one client account

* Very strong interpersonal, presentation, communication, and negotiation skills

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago-based supply…