Air Freight Operational Account Manager Service

Location

Itasca, IL

Road

Operational Account Manager, Air Expedite

Monday – Friday (in office), with a rotating remote weekend schedule every third weekend (Saturday–Sunday).

Full Time

The Operational Account Manager, Air Expedite is an integral part of the Road US team’s freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

• Develop overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiate with transportation carriers and providers to obtain, set rates and determine services available.
• Research and determine growth opportunities within the branch’s house accounts.
• Investigate, action, and establish new customer leads and opportunities.
• Examine customer requests to provide best service options and pricing available.
• Proactively handle customer shipment requests.
• Utilize the TMS system and provide data input to facilitate material movement, planning, and scheduling.
• Provide direction and set pricing guidelines for Carrier Sales team.
• Monitor shipment tracking progression from pickup through delivery and communicate accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensure customer expectations are met or exceeded through close communication with Carrier Sales team.
• Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepare spend reports as needed and hold regular check-ins via Q  or M  with the customer.
• Other duties and project work as assigned by manager.

• High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics, or Supply Chain Management preferred.
• 3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred.
• Experience with transportation management systems.
• 2 years' experience managing Air Freight preferred.

• Proficient with all Microsoft Office applications, Word, Excel, Teams, and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment while also delivering independent results.
• Excellent interpersonal communication and problem-solving skills, verbal, written, and in person.
• Strong prioritization skills and works with a sense of urgency.
• Proficiency in using a Windows-based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating, and project development.

The position primarily involves sedentary work in an office setting. The employee is regularly required to sit for extended periods while working at a computer, speaking on the phone, and participating in virtual meetings. Frequent use of hands and fingers is necessary to operate a keyboard, mouse, and other standard office equipment. The role requires regular verbal communication and the ability to exchange accurate information with customers, carriers, and internal teams.

Occasional standing, walking, reaching, and bending may be required to retrieve files or collaborate with team members. The employee may occasionally lift or move office materials weighing up to approximately 15 pounds, such as files, documents, or a laptop. Specific vision abilities required include close vision and the ability to focus on computer screens for extended periods.

This role is performed in a professional office environment within a fast‑paced freight brokerage operation. The employee will work primarily indoors with standard office conditions and moderate noise levels…