Claims Analyst

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Claims Agent II is responsible for reviewing claims from intake through resolution while ensuring compliance, accuracy, and a high standard of service. The role also involves cross-functional coordination, reporting, mentoring less experienced agents, and contributing to process improvements and risk mitigation efforts.

• Serve as a key liaison with clients, gathering essential information, delivering timely updates, and clearly communicating claim outcomes. Address inquiries and resolve escalations with professionalism, ensuring a high standard of customer experience and satisfaction.
• Conduct thorough reviews of claim documentation to ensure accuracy, completeness, and alignment with policy terms and coverage limits. Make informed eligibility determinations and maintain precise records in the claims management system, upholding regulatory and internal compliance standards
• Partner with internal stakeholders—including underwriting, legal, and finance—to drive efficient and fair claim resolutions. Coordinate with external vendors, adjusters, and third-party partners to streamline the claims lifecycle and ensure service excellence.
• Maintain comprehensive documentation of claims and related communications. Generate and analyze reports to identify trends, operational risks, and opportunities for process improvement.
• Stay current on industry regulations, internal policies, and evolving best practices. Proactively identify potential fraud or compliance issues and elevate appropriate to mitigate organizational risk.
• Contribute to the continuous improvement of claims workflows and procedures. Provide actionable feedback to enhance operational efficiency and elevate the overall customer journey.
• Performs other duties as assigned
• Complies with all policies and standards

• Education High School degree or GED (Required) Some College/Associate's Degree or higher (Preferred)
  Experience 3+ years experience in claims administration within the logistics industry. (Required)
  Knowledge, Skills, and Abilities Ability to multi-task with strong attention to detail Medium Must be able to work in a team setting, across multiple time zones and global geographies Medium Ability to determine resources to meet and exceed company and customer expectations Medium Ability to problem solve and be solution oriented Medium Individual must have a self-starter mentality and is adaptive and flexible Medium Computer Skills Medium

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over…