Center Concierge

Description About Henricksen

Henricksen (Itasca, IL) is a full service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Washington, DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million.

With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI's furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International.

This position will be working out of our Washington, DC office and is part-time (20 hours/week). The Experience Center Concierge helps contribute to an exceptional experience for our people, clients, and guests who enter and interact within our DC experience center. The ideal candidate engages others with professionalism, respect, and hospitality. They promote appeal, usability, and value of space throughout the center.

Collaborate on planning and logistics activities required for events, tours, and daily operations. Serve as the main conduit for scheduling, coordinating, and communicating Center activity across users. Facilitate and support tours as appropriate, positively representing our brand and potential product solutions.

• Daily Operations. Maintain necessary office, equipment, and café supplies required to support center operations and special projects. Manage emails, letters, packages, phone calls, and other forms of correspondence. Screen all incoming calls appropriately managing and/or connecting caller with team member. Work with service providers and vendors in alignment with negotiated agreements. Coordinate and manage relationship with landlord to maintain center operations (access, mail, security, etc.).
  
  Order, track, and distribute samples to support sales and design needs.
• Center Administration. Welcome and engage guests with the highest levels of service. Ensure guest is received and connected with team member(s) in a seamless and professional way. Monitor center calendar and communicate upcoming visits and events internally. Maintain center organization and cleanliness to foster effective use and presentation of space. Schedule and secure collateral and other supplies for respective tours. Coordinate center purchases and delivery as advised.
• Event, Meeting, and Visit Coordination. Work with leader to plan and execute Center experiences in alignment with specifications - meetings, events, and visits. Conduct necessary research and negotiations to secure services and supplies as outlined. Implement pre, during, and post experience activities to ensure event success. Customize preparations as required to create a personalized and elevated experience. Serve as point person to secure, test, and troubleshoot technology needs.
  
  Collaborate with leader and office social media ambassador to externally communicate in alignment with marketing standards. Support off-site experiences as needed.
• Center Tour Facilitation. Maintain a working knowledge of center features, products, and partners. Work with team members to re-arrange and stage Center to better appeal to and align with guest/visitor interests. Conduct ad hoc tours with A&D, influencers, and other interested guests/visitors as appropriate. Connect guests/visitors with appropriate team member(s) to support strategic, business development and sales activities.
• People and Culture Development. Perform work and engage in support of organization culture and expectations. Establish and nurture inclusive relationships with colleagues and within project teams. Maintain accountability for ongoing learning and improvements required to perform job.

• High school diploma or equivalent
• Aptitude or proven track record of office administration and customer service activities (scheduling, reception, etc.)
• Detail and task-oriented with proven organizational and problem-solving skills.
• Work independently and collaboratively in a dynamic, team environment
• High-energy, can-do attitude
• Strong customer service and interpersonal orientation
• Strong verbal and written communication skills
• Ability to take direction and apply standards
• Strong ability and willingness for continuous learning and professional development
• Proficient in Microsoft Office
  365 applications (including MS Word, Excel, and PowerPoint)

• Associate's degree in business administration, design, or hospitality
• 2+ years experience in hospitality, showroom or experience center setting