Client Service Specialist- Itasca, IL

Join KEYENCE as a Client Service Specialist

Location: Keyence U.S. Headquarters – Itasca, IL

Total Compensation (Base + Bonus): $62,522

Schedule: 10:00a-7:00p;
Monday–Friday

As a Client Service Specialist, you will deliver best‑in‑class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast‑paced environment, managing heavy data entry while ensuring a seamless experience for our customers.

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket‑based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

• Bachelor’s degree or higher.
• Proficiency in Microsoft Office (Excel, Outlook).
• Strong attention to detail and problem‑solving skills.
• Ability to multitask with urgency in a fast‑paced environment.
• Friendly, flexible, and collaborative team player.
• Ability to type at least 50 WPM.
• Previous administrative or customer service experience is a plus.
• High‑speed internet access for hybrid work schedule.
• Attendance at annual department conference required.

• Bonus Target: $12,876 annually (performance‑based), paid quarterly.
• Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year.
• Career Growth: Promote‑from‑within culture with base and bonus increases.
• Recognized by Forbes as one of the World’s Most Innovative Companies.
• A global leader in factory automation and quality assurance solutions.
• Operating profit of over 40% for 25 consecutive years.
• A culture that invests in your success from day one.

KEYENCE is an at‑will, Equal Opportunity Employer.

Nearest Major Market:
Chicago

Job Segment:
Quality Assurance, Data Entry, Customer Service, Technology, Administrative