Client Service Specialist- Itasca, IL
Job in
Itasca, DuPage County, Illinois, 60143, USA
Listed on 2026-06-02
Listing for:
Keyence Corp.
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Location:
Keyence U.S. Headquarters - Itasca, IL
Total Compensation (Base + Bonus): $62,522
Schedule:
10:00a-7:00p; M-F
As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You'll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.
* Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
* Communicate proactively with customers and product specialists to ensure smooth order processing.
* Follow up on requests through completion with accuracy and efficiency.
* Identify and resolve customer inquiries promptly.
* Route incoming calls to the appropriate product specialist or team.
* Adhere to established workflows while suggesting improvements for efficiency.
* Report inefficiencies to enhance customer experience.
Qualifications
* Bachelor's degree or higher.
* Proficiency in Microsoft Office (Excel, Outlook).
* Strong attention to detail and problem-solving skills.
* Ability to multitask with urgency in a fast-paced environment.
* Friendly, flexible, and collaborative team player.
* Ability to type at least 50 WPM.
* Previous administrative or customer service experience is a plus.
* High-speed internet access for hybrid work schedule.
* Attendance at annual department conference required.
What We Offer
* Base Salary: $49,910
* Bonus Target: $12,876 annually (performance-based), paid quarterly
* Benefits:
Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
* Career Growth:
Promote-from-within culture with base and bonus increases
Why KEYENCE?
* Recognized by Forbes as one of the World's Most Innovative Companies
* A global leader in factory automation and quality assurance solutions
* Operating profit of over 40% for 25 consecutive years
* A culture that invests in your success from day one
KEYENCE is an at-will, Equal Opportunity Employer.
None
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