Customer Service Representative

Customer Service Representative

Based in Itasca IL, the Customer Service Representative will manage order processing and customer inquiries while coordinating with internal teams to ensure accurate, on-time delivery. Duties include maintaining customer data, analyzing reporting trends, and proactively resolving issues.

• Process manual, web, and EDI sales and return orders, ensuring account compliance, pricing, discounts, freight, carrier requirements, packaging and other customer expectations.
• Review daily open orders with Shipping/Supply teams to minimize delays and ensure on-time, complete shipment for assigned customers.
• Respond to customer queries via phone, fax, and email, using established guidelines and product knowledge.
• Collaborate with Sales, Finance, I/S and Distribution to meet assigned customer account needs and maintain master customer information in databases.
• Compile data for departmental and customer reports, analyze trends, problem areas, and dispute potentials, and report results.
• Identify and recommend improvements or resolutions for departmental and customer issues.
• Perform additional responsibilities as assigned.

• High School Diploma or equivalent.
• Minimum of 3 years related Customer Service experience.
• EDI experience is a plus.
• Experience working with Manufacturing is a plus.
• Excellent written and verbal communication skills with ability to effectively interact and present to internal and external clients.
• Consistent leadership competencies: delivering results, developing skills, effective personal influence.
• Strong knowledge of Microsoft Office (Outlook, Excel, PowerPoint).
• Basic mathematical calculation ability related to pricing, revenue, and margin.

The pay range for this position is $30,000 to $34,000. Base pay within this range is determined by a variety of factors, including but not limited to geographic location, relevant skills, experience, and education. In addition to a competitive salary, employees are eligible for a comprehensive benefits package, including medical, dental, and vision insurance; disability and life insurance; a 401(k) plan with company match and additional employer contributions;

flexible spending accounts.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.