Move Acceptance​/Customer Care Administrator

Move Acceptance / Customer Care Administrator

Full‑Time Position

Location:

United States. Salary Range: $40,000 - $50,000 USD.

This opportunity is open to both summer and a full time position. Great opportunity for college kids!

• Sets up household survey mechanisms; sends out confirmation letter and moving packet; sets up any required third party services.
• Provides information to customers and other employees regarding the status of moving orders.
• Handles ongoing services such as storage, unpacking services through final destination letter.
• Provides a variety of tasks as requested by Customer Care Representatives; operates a computer terminal to input and change data. Uses the ACT software package.
• Acknowledges new orders in a timely manner.
• Responds to accounts with confirmation of availability within the 2-hour time frame, but no more than a day’s time frame.
• Works through the steps of determining whether Beltmann Relocation Group can successfully accommodate new corporate moves by reviewing shipment particulars such as origin and destination locations, shipment estimated weight, date requests, and mileage.
• Responsible for receiving, accepting, and evenly distributing national account moves.
• Communicates directly with Beltmann corporate clients, Beltmann planners, Beltmann agents and North American Van Lines agents.

This job has no supervisory responsibilities.

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Proficiency in standard software packages, including Microsoft Suite.

Requires sitting; use hands to finger, handle, or feel; and talk or hear. Occasional standing and walking. Occasionally lift and/or move up to 10 pounds. Specific vision abilities include close vision, color vision, and ability to adjust focus.

Noise level is usually moderate.

Some college or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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