Customer Service Representative

The Customer Service Rep will be working closely with the Inside Sales team ensuring exceptional customer service is provided to our customers.

Key Responsibilities:

• Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
• Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.
• Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
• Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.
• Attend meetings as required.
• Communicate with other Knowles departments regarding customer related issues.

Required Qualifications:

• Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.
• Experience with Oracle and Sales Force a plus, but not necessary.
• Strong customer service skills for both internal and external customers.
• Due to government regulations, this position requires access to ITAR-controlled information. Therefore, candidates must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR).

EOE/M/F/D/V

#Itasca

Knowles is a leading manufacturer of specialty electronic components. We design parts that perform unique, critical functions for innovative technologies. Through extreme reliability, custom engineering, and scalable manufacturing, we enable businesses to succeed in the most demanding applications across medtech, defense, and industrial markets.
Our high-performance capacitors, RF and microwave filters, advanced medtech microphones, balanced armature speakers, and miniaturization products enable and enhance the performance of technologies with the power to change, improve, and save lives. Founded in 1946 and headquartered in Itasca, Illinois, Knowles has grown into a global organization with employees spanning 11 countries.