Customer Communications Representative I

• Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner.
• Responsible for providing the best possible customer service to internal as well as external customers.
• Must be able to handle level 1 call types.
• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.

• HS Diploma, GED, or equivalent experience required
• 1 to 2 years of related experience
• Strong verbal and written communication skills
• Proficient in MS Office
• Strong attention to detail
• Organized and able to multitask
• Successful completion of Call Taker New-Hire training and introductory period
• Must be able to work wide variety of work shift/schedules with short notice.

Demonstrates strong customer service skills by effectively managing service calls and inquiries while ensuring accurate data entry. Proficient in multitasking and maintaining attention to detail in a fast-paced environment.

• Customer Service
• Verbal Communication
• Written Communication
• MS Office Proficiency
• Attention to Detail

• Organizational Skills
• Multitasking

• Call Taker New-Hire Training

• Service Calls
• Customer Inquiries
• Dispatch Team
• Timely Response
• Internal Customers
• External Customers